Set where GC Surge sends confirmed alarms for your whole account.
Who it is for: Users with the role Admin who supervise operators. Setting up sites and devices is described in Setting Up Sites.
This is the main destination for the whole account (Primary alarm reception system). It is used after a Real alarm decision and for automatic forwarding when no operator is available.
Watch:
Type | Fields |
|---|---|
DC09 (SIA DC-09) | Receiver IP address, Receiver port, |
Webhook | Method, URL, headers (Key, Value; Add header for more), Authentication (No Auth, Basic Auth, Digest Auth, Bearer Token) |
Forwarding for one site or one device is set in Sites & Cameras. See Alarm Forwarding per Site & Device.
Symptom | Cause | What to do |
|---|---|---|
"Failed to send the test event. Kindly check the credentials." | Wrong IP, port, account or key, or the receiver is not reachable from the internet. | Check the values with the administrator of your alarm system. Open the port on the firewall. |
"Fill at least one DC09 or webhook destination before sending a test event." | No destination is filled in. | Fill in one destination first. |
The test is sent, but your alarm system shows nothing | The receiver accepted the connection but does not know the account. | Create or check the account in your alarm system. |
"Could not save alarm reception settings. Please try again." | A field is not valid, or a temporary problem. | Check IP, port and URL. Save again. |
If you do not configure a receiver, alarms stay in GC Surge and are not forwarded to an alarm system.
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