GC Surge forwards confirmed alarms to your alarm system. The main destination for the whole account is set in Settings > Alarm reception (see the Shift supervisor handbook). In addition you can set a destination for one site or for one device, for example when one customer has its own alarm receiver.
Who it is for: Admins who set up sites and devices, and the technician or site contact who helps on site.
Watch:
Type |
|---|
SIA-DC09 | IP Address, Port, Account, Key, tick box Forward Only True Alarms |
Webhook | Method (POST is preselected), URL, Headers (key and value, you can add several), Payload (key and value, you can add several), Authentication (No Auth is preselected), tick box Forward Only True Alarms |
Symptom | Cause | What to do |
|---|---|---|
"Failed to configure forward alarms" | A field is missing or not valid. | Check IP address (numbers only), port (1 to 65535) and URL (starts with http or https). |
"Could not load forward alarm configuration." | A temporary problem. | Close the dialog and open it again. |
Nothing arrives at the alarm receiver (SIA DC-09) | Wrong IP or port, firewall, or account and key do not match. | Check all four values with the administrator of the alarm system. Open the port on the firewall for incoming connections. |
The receiver gets the message but rejects it | The key or the account is different on the receiver. | Set the same account and key on both sides. |
Nothing arrives at the webhook | Wrong URL, wrong method, or the authentication is refused. | Test the URL with the same method and authentication from another tool. Check the headers. |
Your alarm system gets the same alarm twice | Forwarding is set on two levels to the same destination. | Remove one of them. |
False alarms arrive at the alarm system | Forward Only True Alarms is not ticked. | Tick it and save. |
No destination is set anywhere | No receiver was configured. | Alarms stay in GC Surge and are not forwarded. Set a destination in Settings > Alarm reception or here. |
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