Signup and first login

What this covers

This document explains how to create a GC Surge account, how to sign in, how to verify your e-mail address and phone number, how to reset a password, and what you see the first time you sign in. It also covers the first login of users who were invited by an admin.

Who it is for

• The person who creates the GC Surge account for a monitoring centre (the first admin).
• Admins and operators who received an invitation e-mail.

1. Create an account

Watch:

Steps

1. Open the GC Surge website.
2. Click Start Free 7-Day Trial. You can also click Login and then Register.
3. The form Create your account opens ("Register to start your free trial"). Fill in all fields:

If you already have an account, click Sign in below the form instead.

1. Read the Terms of Use. Tick I have read and agree to the Terms of Use.
2. Click Create account. GC Surge creates your organisation. This takes a few seconds.
3. Verify your phone number: enter the 6-digit code that was sent to your phone and click Verify code.
4. Open the verification e-mail and click the link in it. See section 3.

Good to know

• Your trial starts when the account is created.
• The person who registers becomes the first admin of the organisation.
• You need the Terms of Use accepted to continue. Without it you see: "You must accept the Terms of Use to continue."

If something goes wrong

Edge cases

• You entered the wrong phone number. On the code screen, click Change phone number, enter the correct number and click Verify. A new code is sent.
• You closed the browser before entering the code. Sign in with your e-mail and password. GC Surge asks for the verification again.

2. Sign in

Watch:

Steps

1. Open the GC Surge website and click Login.
2. The window Welcome back! opens. Enter your Email and Password.
3. Click Sign In.

Where you land

If something goes wrong

3. Verify your e-mail address

After registration GC Surge sends a verification e-mail. Until you verify, a banner is shown in the app: "Action required: Verify your email to receive reports and notifications."

Steps

1. Open the verification e-mail. Check the junk or spam folder if you do not see it.
2. Click the verification link.
3. Go back to GC Surge. If a window Verify your email is open, click I have verified my email.

Good to know

• Verify your email is the first item of the Getting started checklist on Home.
• Reports and notifications are only sent to a verified address.

If something goes wrong

4. Reset a forgotten password

Steps

1. Click Login, then Forgot password?.
2. Enter your account e-mail and click Send reset email.
3. Open the e-mail and click the link.
4. On the page Reset your password, enter a new password and click Reset password.
5. Sign in with the new password.

If something goes wrong

If you are signed in and know your current password, you can also change it in Settings > Change password.

5. First login

As the first admin

After the first sign-in GC Surge shows a short welcome setup. You can choose your language, enter your name and photo, and add your first site and device. You can skip the site and device step and do it later in Sites & Cameras.

Then you are in the admin pages. Open Home. The Getting started checklist shows what is still open:

As an invited user

1. You receive an invitation e-mail with a link. Check the junk or spam folder if you do not see it.
2. Click the link and set your password.
3. Complete the short welcome steps (your profile).
4. Operators land on the wall. Admins land on the admin pages.

Good to know

• An invited user does not register. Registering creates a new, separate organisation.
• Invited admins are asked to review the alarm routing during their welcome steps. They can change it later in Settings.

FAQ

Can two people share one account? No. Every decision is recorded with the user who made it. Invite each person with their own e-mail address.

I registered, but my company already had an account. What now? Ask an admin of the existing account to invite you with another e-mail address, or contact NXGEN support to have the extra account removed.

Do I need a credit card to start the trial? No. You can add a payment method at any time during the trial in Billing.

Which browser should I use? Use a current desktop browser. Operators should work in fullscreen.