Open Settings at the top right. The sections are Report schedule, Change password, Alarm routing, Alarm reception and Delete tenant.
Who it is for: Users with the role Admin who supervise operators. Setting up sites and devices is described in Setting Up Sites.
See Reports & E-mails.
Symptom | Cause | What to do |
|---|---|---|
"Wrong password" | The current password is not correct. | Enter it again, or use Forgot password? to get a reset e-mail. |
"New password must be different from your current password"
Old and new are the same. |
Choose another password. |
Watch:
Setting | What it controls | Possible values | A new account starts with |
|---|---|---|---|
Forward after (NOA) | How long to wait before forwarding an alarm to your primary alarm reception system when no operators are online. | Immediately, 60s, 120s or 180s | Check your value |
Operator inactivity | How long an operator can remain inactive on a held site before being paused and the site is released. | 1 to 120 seconds | 30 seconds |
Hold after escalation | The wait after a Real alarm decision before the operator receives another site. | 1 to 120 seconds | 60 seconds |
Alarm queue timeout | The maximum time alarms remain in the queue before timing out. | 1 to 30 minutes | 30 minutes |
How to choose the values is described in Queue & Assignment, The Settings That Control the Timing. Tell your operators the values of Operator inactivity and Hold after escalation. They work with them every minute.
Delete tenant removes your whole organisation: all sites, devices, users, alarms and configuration. This is permanent and cannot be undone.
Before you do this: export what you need from Recordings, download your invoices, and change the alarm path of your devices so that your alarm system still receives alarms. To stop only the subscription, use Billing instead.
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