This page explains how to find your sites and devices, what each device status means and what you can do with a device.
Who it is for: Admins who set up sites and devices, and the technician or site contact who helps on site.
The page Sites & Cameras shows a count line (for example "3 sites · 10 devices · 3 public"), status filters with counts, and a search field.
Watch:
Status | Meaning | What to do |
|---|
Setup needed | The device was added, but the setup is not finished. For private devices the on-site step is open. For self-configured devices the settings are not confirmed. | Finish the setup: Actions > Complete setup or Setup details. |
Setup failed | The automatic setup did not work. "Failed at: …" names the step. | Fix the cause (Public Camera Setup or Private Camera Setup (Local Agent)) and use Retry. |
Configured | The alarm settings were written to the device. No alarm has arrived yet. | Trigger a test alarm. |
Configured manually | You confirmed that you entered the settings on the device yourself. No alarm has arrived yet. | Trigger a test alarm. |
Receiving alarms | Alarms arrive. "Last alarm: …" shows the time of the last one. | Nothing. This is the target status. |
Quiet | The device has sent alarms before, but none for some time. "Quiet · 3 days" shows for how long. | Check if this is expected (a closed site, no activity). If not, see the table below. |
Disabled | You disabled the device. GC Surge does not receive its alarms and does not bill it. | Actions > Enable device when you need it again. |
The site itself shows the state Active.
Watch:
Open the Actions menu in the device row.
Action | What it does | When to use it |
|---|---|---|
Setup details | Shows the SMTP, FTP or API settings to enter on the device, and the manual confirmation. | To copy the settings again, or to confirm a manual setup. |
Edit | Review and update connection details. Changing the address, port or credentials checks the camera again, writes the alarm settings and reads the cameras again. | After a change of address, port or password. |
Retry | Pushes the alarm settings to the device again. | After Setup failed, after a device reset, when a device went quiet. |
Forward alarms | Forward alarms to your preferred alarm receiver through DC09 or webhook. | |
Disable device / Enable device | Stops or resumes alarms and billing for this device. | For maintenance, for a noisy device, for a site that is closed for some time. |
Delete device | Removes the device from the site. Permanent. | When the device is no longer monitored. |
Symptom | Cause | What to do |
|---|---|---|
A device is Quiet and should not be | The device lost power or internet, the detection was switched off, the schedule is not active, or the alarm settings were overwritten. | Check that the device is online. Check detection and schedule on the device. Trigger a test alarm. Use Retry to write the settings again. |
Many devices of one site are Quiet at the same time | The site lost internet access, or the firewall was changed. | Check the internet connection and outbound rules of the site. |
Retry says the connection details are incomplete | Credentials are missing. | Use Edit, enter the credentials, then Save and retry. |
Retry on a private device fails with the agent offline | The local agent must run in the site network. | Start the agent on site and retry from there (Private Camera Setup (Local Agent)). |
"Could not change the device state. Please try again." | A temporary problem. | Try again. |
A disabled device still sends | The device itself is not changed by Disable device. | Nothing is needed. GC Surge ignores its alarms. To stop the device from sending, change the alarm settings on the device. |
Home shows "cameras stuck > 24 h" in Onboarding health | Devices did not reach alarms within a day. | Click Fix. The list shows each device and what to do, for example "Verify credentials and try again." |
A device was deleted by mistake | Deleting is permanent. | Add the device again. A self-configured device gets new connection details. Enter them on the device. |
The card Onboarding health on Home shows:
Aim for all devices in the status Receiving alarms before you go live with a site.
How do I know that a device works? Its status is Receiving alarms and "Last alarm" shows a recent time.
What is the difference between "Configured" and "Receiving alarms"? Configured means the settings are on the device. Receiving alarms means GC Surge has received at least one alarm from it.
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