Documentation

GC Surge documentation: start here

Updated 12 October 2026Getting startedDownload PDF
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  1. The shortest way to a working setup

Pick the document for what you want to do. Each document has short clips, the steps, and a table for when something goes wrong.

I want to…

Read

For

Create an account and sign in

01 Signup and first login/getting-started/signup-and-first-login

Everyone

Understand the trial, add a payment method, read my bill

02 Trial, subscription and billing/billing/trial-and-subscription

Admins

Add sites and cameras so that alarms arrive

03 Onboarding sites and devices/sites-and-devices/onboarding-sites-and-devices

Admins, technicians

Add many sites at once

04 Bulk import (coming soon)/sites-and-devices/bulk-import

Admins

Know what happens to an alarm, step by step

05 How your alarms flow through GC Surge/alarms/how-your-alarms-flow

Admins, supervisors

Know what NOVA99x filters and how to check it

06 NOVA99x classification and rules/alarms/nova99x-classification-and-rules

Admins, supervisors

Know how sites are given to operators

07 Queue and assignment/alarms/queue-and-assignment

Admins, supervisors

Handle alarms as an operator

08 Operator handbook/operators/operator-handbook

Operators

Run a shift: supervise, review, report, manage users and settings

09 Shift supervisor handbook/administration/shift-supervisor-handbook

Admins, supervisors

Use the assistant

10 Genie (coming soon)/help/genie

Everyone

Find out why a device sends no alarms

11 Trouble getting alarms/device-guides/trouble-getting-alarms

Admins, technicians

Check the settings on a Hikvision device

12 Device guide: Hikvision/device-guides/hikvision

Technicians

Check the settings on a Dahua device

13 Device guide: Dahua/device-guides/dahua

Technicians

Check the settings on an Axis device

14 Device guide: Axis/device-guides/axis

Technicians

Check the settings on an Nx Witness system

15 Device guide: Nx Witness/device-guides/nx-witness

Technicians

The shortest way to a working setup

  1. Create your account and verify your e-mail (document 01).
  2. Add a site and a device, and trigger a test alarm (document 03). No alarm? Use document 11.
  3. Set where confirmed alarms go: Settings > Alarm reception (document 09, section 7.3).
  4. Invite your operators: Team > Invite New User (document 09, section 6).
  5. Let an operator decide a test alarm and check that it arrived in your alarm system (document 08).
  6. Add a payment method before the trial ends (document 02).
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