Home is the dashboard. All figures follow the time range at the top and the site and device filters.
Who it is for: Users with the role Admin who supervise operators. Setting up sites and devices is described in Setting Up Sites.
Watch:
Card | Meaning | How to use it |
|---|---|---|
Operator-handled alarms | Alarms that operators decided. | Workload of the team. |
Alarms filtered by NOVA99x | Alarms that were filtered before an operator saw them. | The work the filter saved. |
Avg. operator processing time (sec) | Average time from assignment of a site to the decision. |
Speed of the team. A sudden rise means a problem: difficult sites, or operators leaving sites open. |
Avg. cameras per operator | Cameras covered per operator. | Capacity planning. |
Alarm closure efficiency (%) | Share of alarms closed within the target time. | Service quality. |
The chart shows Total, Filtered and Real alarms over time. Use it to find peak hours and plan shifts. Next to it:
Figure | Meaning |
|---|---|
Time saved | Estimated operator time saved by the filter and the site grouping. |
Cost saved | The time saved, valued at an hourly rate. |
Potential capacity increase | How many more devices the team could cover with the time saved. |
Potential revenue increase | An estimate based on the freed capacity. |
These four figures are estimates. Move the mouse over a figure to see the assumptions and the formula.
Shows Cameras active, Reaching alarms, the cameras per connection type and warnings such as "3 cameras stuck > 24 h". Click Fix to see the devices and what to do. See Device Management & Statuses.
A table with Time, Site, Camera, Decision, Operator and Time to decide.
Decision | Meaning |
|---|---|
GREEN | The operator decided Not an alarm. |
RED | The operator decided Real alarm. It was forwarded. |
Forwarded, no operator | Forwarded automatically. |
Filtered alarm | NOVA99x filtered the alarm. |
Shows the open setup steps of your account. See Sign Up & First Login.
Open Team. Below the user list, Top Performers shows the number of operators, the top alarm count and the leader. The table shows per operator: Sites handled, Avg. handling time (sec), Alarms handled and Unique devices. The entry "system" stands for alarms that were forwarded automatically without an operator.
Symptom | Cause | What to do |
|---|---|---|
All figures are empty or 0 | No alarms in the time range, or a site or device filter is set. | Set a longer time range. Reset the filters to All sites and All devices. |
"No operator decisions in this period yet." | No operator decided in the time range. | Extend the time range. |
The figures differ from your alarm system | GC Surge counts camera alarms. Your alarm system receives one alarm per confirmed event. | Compare RED decisions and Forwarded, no operator with the alarms in your alarm system. |
One operator has a much higher processing time | Large sites, or sites left open. | Look at the decisions of this operator in Recordings. Check how often the operator became inactive in Events logs. |
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