Recordings lists every alarm that GC Surge received: filtered alarms, alarms decided by operators and alarms forwarded automatically.
Who it is for: Users with the role Admin who supervise operators. Setting up sites and devices is described in Setting Up Sites.
Watch:
Filter | Values |
|---|---|
Operator | One of your operators. |
Operator decision |
True alarm, False alarm, Not handled |
NOVA99x | True alarms, False alarms |
Modality | Thermal, Optical |
System action | Passed to ARS, Not passed |
Status | For example Open, Closed, Sent to ARS, Not an alarm, Forwarded, no operator |
The list shows Current image, Site, Device, Date, Acknowledged status and Modality. Click Show more for further details of a row.
Watch:
Line | Meaning |
|---|---|
Event received at | When GC Surge received the alarm. |
NOVA99x filter | The result of the filter, for example "Real alarm". |
Operator | Who decided, or "System: no operator available". |
Handled at | When the decision or the automatic forward happened. |
Operator handling status | The result, for example "Forwarded to ARS · no operator". |
The time range must be less than 24 hours to export. For a longer period, export day by day.
Question | Filter |
|---|---|
Which real alarms did we send today? | System action: Passed to ARS |
What was forwarded without an operator? | Status: Forwarded, no operator |
What did NOVA99x filter on site X? | Site X, NOVA99x: False alarms |
What did operator A decide last night? | Operator: A, time range of the night |
Which alarms are still open? | Operator decision: Not handled |
Symptom | Cause | What to do |
|---|---|---|
No results | The time range or a filter excludes everything. | Click Clear. Set Last 24 hours. |
"The time range must be less than 24 hours to export." | The period is too long for one export. | Shorten the time range and export several times. |
"Could not export alarm events. Try again." | A temporary problem. | Try again with a shorter period. |
"There are no ZenMode events for open alarms" | The alarm is not decided yet, so there is no site event to show. | Open it again after the decision. |
A copied link shows "The linked alarm is outside the current viewing period." | The time range of the person who opens it does not include the alarm. | Change the time range to include the date of the alarm. |
An alarm has no pictures | The device sent none. | Check the alarm settings of the device. |
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