Everything an admin or shift supervisor needs to run a shift with GC Surge. Start with the checklist below, then use the pages of this guide for each task.
Who it is for: Users with the role Admin who supervise operators. Setting up sites and devices is described in Setting Up Sites.
Can I see what the operator saw? Yes. Open the alarm in Recordings and click View ZenMode event.
Can I undo an operator decision? No. If a real alarm was closed as Not an alarm, handle it in your alarm system by hand and note it in your own incident process. The original decision stays recorded.
Can I pause an operator? Take the site away with Release or Reassign... and talk to the operator. The operator pauses with Pause monitoring.
Can operators see the dashboard or recordings? No. Operators only have the operator screen.
What should I check first after a night without supervisor? Home > Latest decisions for Forwarded, no operator, then Recordings with System action: Passed to ARS.
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