GC Surge has two roles, Admin and Operator. Invite each person with the role they need.
Role | Can do |
|---|---|
Operator | Handles alarms on the wall. No access to sites, team or billing. |
Admin | Everything an operator can do, plus sites, team, routing and billing. |
The person who created the account is shown with the role Super Admin.
Watch:
To change a user, click the pencil icon in the user's row. In Edit User you can change the Name, the Work email and the role (Operator or Admin). Click Update User.
To remove a user, click the trash icon in the user's row. You cannot remove yourself: your own row has no trash icon.
Symptom | Cause | What to do |
|---|---|---|
The user did not get the invitation | Spam folder, or a typing mistake in the address. | Ask them to check spam. Check the address in the user list. Invite again with the correct address. |
"User … already exists in another tenant" | This e-mail address is already registered with another GC Surge account. | Invite the person with a different e-mail address. |
"Enter a valid email address" | The address is not valid. | Correct it. |
The invited user sees a registration form | The user opened the website and clicked Register instead of the link in the e-mail. | Ask them to use the link in the invitation. Registering creates a separate organisation. |
An operator can see too much, or an admin too little | Wrong role. | Change the role with the pencil icon in Edit User. |
A user left the company | The account is still active. | Remove the user with the trash icon in the user list. |
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