Trial & Subscription

To continue after the trial has ended, add a verified card and activate your subscription on the Billing page.

Good to Know

• Add the payment method before the last day. Then there is no gap in alarm handling.
• While alarm reception is switched off, alarms from your devices are not processed and not forwarded by GC Surge. Make sure your alarm system receives alarms in another way during that time.

Add a Payment Method

Step 1: Open Billing in the top navigation.

Step 2: In the section Payment, click Add payment method. During the trial you can also use Set up payment in the banner Trial active.

Step 3: Enter the Card number, Expiration date, Security code and Country, and click Save Payment Method.

Step 4: The card is verified with a zero-charge authorisation. No amount is taken at this moment.

Step 5: The section Payment now shows the card (brand and last four digits) and the date it was verified. Account status shows the date of the first charge.

Good to Know

• Add a payment method is an item of the Getting Started Checklist on Home.
• You can store more than one card and choose the default card.
• If you delete the default card, another saved card becomes the default.

Troubleshooting

When a Payment Fails

1. You get an e-mail right away, "Payment failed — action required.", with a link to try again and to update your card.
2. If the payment is still open after 48 hours, you get a second reminder.
3. If it is still open after 72 hours, you get a cancellation notice and the account is deactivated.

When an invoice is not paid

GC Surge keeps your account active for up to 3 days. Admins get a notice every day. After these 3 days the account becomes inactive. Only admins can still sign in, to see the account status.

When the account is deactivated

• Alarm reception stops. Your camera settings are kept.
• Operators no longer have access to the alarms and the device controls.
• Admins can still read the past data for 30 days.
• To reactivate, complete the payment. The account returns to the state it had before.

Change, Cancel or Reactivate the Subscription

Change the plan

Use Change plan on the Billing page. The plan that applies depends on the number of devices.

Cancel

1. Open Billing > Payment.
2. Click Cancel subscription… and confirm.
3. GC Surge shows the date on which the subscription ends.

After that date the page shows Subscription inactive: alarm reception, the false alarm filter and the operator wall are paused.

Reactivate

1. Open Billing.
2. Click Reactivate subscription. Your saved payment method is used.

Good to Know

• Before you cancel, change the alarm path of your devices so that your alarm system still receives alarms.
• To delete the whole organisation with all data, use Settings > Delete tenant. This is permanent. See Settings.