Create your GC Surge account, sign in, verify your e-mail address and reset a forgotten password. The last part shows what you see the first time you sign in, as the first admin or as an invited user.
Who it is for:
Watch:
Step 1: Open the GC Surge website. The welcome page opens.
Step 2: In the top bar, click Start Free 7-Day Trial. You can also click Login and then Register.
Step 3: The form Create your account opens ("Register to start your free trial"). Fill in all fields:
Field | Notes |
|---|---|
Use your work address. You sign in with it and you receive reports and invoices there. |
Phone number | Choose your country from the flag menu, then enter the national number. |
Company name | The name of your organisation in GC Surge. It must be unique. |
Password | Must contain 8 or more characters, an uppercase letter, a lowercase letter, a number and a symbol. The form shows which rules are met. |
Retype password | Must match the password. |
If you already have an account, click Sign in below the form instead.
Step 4: Read the Terms of Use. Tick I have read and agree to the Terms of Use.
Step 5: Click Create account. GC Surge creates your organisation. This takes a few seconds.
Step 6: The page Check your email opens. Open the verification e-mail and click the link in it. See Verify Your E-mail Address below.
Good to Know
Troubleshooting
Symptom | Cause | What to do |
|---|---|---|
"This company name is already in use." | Another organisation is registered with this name. | Use a different company name, or ask your colleagues if an account already exists. Then ask the admin to invite you. |
"Email already exists" | This e-mail address is already registered. | Sign in with it (Sign in below the form), or use Forgot password? If your company already has an account, ask the admin to invite you. |
"This phone number is already in use." | The number is linked to another account. | Use another number, or sign in with the existing account. |
The password is shown as Weak and you cannot continue | One of the password rules is not met. | Check the five rules below the field. All must be met. |
"Something went wrong. Please try again." | A temporary problem. | Try again. If it happens again, contact NXGEN support. |
After registration GC Surge sends a verification e-mail. You can use GC Surge only after you verify your e-mail address. Until then, signing in opens the page Check your email.
Step 1: After Create account the page Check your email opens. Open the e-mail Verify your email address. Check the junk or spam folder if you do not see it.
Step 2: Click Verify email address in the e-mail. The link is valid for 24 hours.
Step 3: The page Verify your email opens and shows your e-mail address. Click Verify Email.
Step 4: The welcome steps start. See First Login below.
Good to Know
Troubleshooting
Symptom | Cause | What to do |
|---|---|---|
No e-mail arrived | Spam filter, or a typing mistake in the address. | Check junk and spam. Then click Resend verification email on the page Check your email. |
"This verification link is invalid or has expired." | The link is old or was already used. | Sign in again. On the page Check your email, click Resend verification email. |
As the first admin
After the first sign-in, GC Surge shows a short welcome setup in four steps:
Step 1: Welcome ("Welcome to GC Surge"): choose your language and click Get Started.
Step 2: Your profile: enter your Display name and add a photo if you like (Add photo).
Step 3: Alarm routing ("Keep every alarm covered"): where confirmed alarms go, and the timings. Click Send test event to check the connection to your alarm system. If you continue without a receiver, GC Surge asks "Continue without a receiver?". Without a receiver, alarms stay in GC Surge and are not forwarded.
Step 4: Site & camera ("Add your first site & camera"): add your first site and camera, or add demo cameras to try GC Surge first.
You can skip the site and camera step with Skip for now and do it later in Sites & Cameras.
When the welcome steps are done, the dialog What's new in GC Surge opens. It shows the release version and a short list of what changed. Click Get Started to continue.
Then you are in the admin pages. Open Home. The Getting started checklist shows what is still open. Its counter shows how many steps are open, and done steps are marked CHECKED:
Checklist item | Where to do it |
|---|---|
Verify your email | The verification e-mail. See Verify Your E-mail Address above. |
Configure alarm routing | Settings > Alarm routing and Alarm reception. See Settings. |
Add a device | Sites & Cameras. See Adding a Device. |
Receive an alarm | Trigger an alarm on the device you added. |
Invite an operator | Team > Invite New User. |
Close an alarm | Switch to Operator and decide one site event. See Review & Decide Alarms. |
Add a payment method | Billing. See Trial & Subscription. |
When all steps are done, the checklist shows ALL CLEAR.
As an invited user
Step 1: You receive an invitation e-mail, "You've been invited to GC Surge". Check the junk or spam folder if you do not see it.
Step 2: Click Set Password & Verify Email. The page Reset your password opens. Enter your password twice and click Reset Password. The invitation expires after 24 hours. If it has expired, ask your admin to invite you again.
Step 3: Complete the short welcome steps:
Step 4: Operators land on the wall. Admins land on Home.
Good to Know
Watch:
Where you land
Your role | First screen |
|---|---|
Admin | Home, the dashboard. |
Operator | The operator screen (the wall). See Review & Decide Alarms. |
Troubleshooting
Symptom | Cause | What to do |
|---|---|---|
Sign-in is refused | Wrong e-mail or password. | Check the e-mail address. Use Forgot password? if you are not sure about the password. |
You sign in but the page Check your email opens | Your e-mail address is not verified yet. | Verify your e-mail. See Verify Your E-mail Address above. |
An invited user cannot sign in | The invitation was not accepted yet, so no password exists. | Open the invitation e-mail and follow the link first. See First Login above. |
Troubleshooting
Symptom | Cause | What to do |
|---|---|---|
No e-mail arrived | Spam filter, or the address is not the one of your account. | Check junk and spam. Check the address. Send again. |
"This reset link is invalid or has expired." | The link is old or was already used. | Request a new link from the sign-in window. |
"Could not send the reset email. Please try again." | A temporary problem. | Try again after a short time. |
If you are signed in and know your current password, you can also change it in Settings > Change password.
Can two people share one account? No. Every decision is recorded with the user who made it. Invite each person with their own e-mail address.
I registered, but my company already had an account. What now? Ask an admin of the existing account to invite you with another e-mail address, or contact NXGEN support to have the extra account removed.
Do I need a credit card to start the trial? No. You can add a payment method at any time during the trial in Billing.
Which browser should I use? Use a current desktop browser. Operators should work in fullscreen.
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