Use this page when an alarm is in Recordings but nobody saw it, or your alarm system did not get it. It is part of Not Receiving Alarms.
Open Recordings, choose List view and set the time range. If the alarm is listed, GC Surge received it.
What you find | Meaning | What to do |
|---|---|---|
NOVA99x filter: false alarm | The false alarm filter removed it. No operator saw it. | |
Forwarded, no operator | No operator was monitoring. It went to your alarm system automatically. | See Queue & Assignment, When No Operator Is Available. |
The alarm is under another device or site | Values of another device were used. | Correct the settings on the device. |
The alarm is not listed at all | It did not arrive. | Go back to Find the Cause Step by Step in Not Receiving Alarms. |
No device has new alarms since a certain day | The trial has ended or the subscription is inactive. | Open Billing and check Account status. |
Your alarm system got nothing, but Recordings shows a confirmed alarm | The forwarding is not set or the receiver is not reachable. | Settings > Alarm reception > Send test event. See Settings. |
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