GC Surge sends a report e-mail with the operator figures (cameras per operator and alarm processing time) on a schedule you set.
Watch:
Step 1: At the top right, click the gear icon (Settings), then Report schedule.
Step 2: Choose the Frequency: Hourly, Daily, Weekly or Monthly.
Step 3: Choose the Time zone.
Step 4: Choose the Time of day.
Step 5: For Weekly, choose the Day of week. For Monthly, choose the Day of month.
Frequency | When the report is sent |
|---|---|
Hourly | Every hour. No day or time is needed. |
Daily | Every day at the selected time. |
Weekly | On the selected day and time. |
Monthly | On the selected day and time. |
Who gets it | When | |
|---|---|---|
Verification e-mail | Every new user | After registration. |
Invitation | Invited users | When an admin invites them. |
Password reset | The user who asked for it | After Forgot password? |
Site key and setup instructions | The site contact | When you send the site key or delegate an installation. |
Invoice | The admin | On the 1st of the month. |
Fair-use alerts | The admin | At 80% of a camera's quota and when a camera exceeds it, if switched on in Billing. |
Symptom | Cause | What to do |
|---|---|---|
No report arrives | The e-mail address is not verified, or the report is in spam. | Verify your e-mail (banner on Home). Check spam. Check the schedule and the time zone. |
The report arrives at the wrong hour | The time zone is not yours. | Set the Time zone and save. |
"Failed to update report schedule. Please try again." | A field is missing, or a temporary problem. | Fill in all fields for the chosen frequency and save again. |
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