Users and Shift Coverage
En esta página
Summary
The Users panel shows who is signed in, each user's role, and whether Operators are actively covering the current shift.
Status colors
- Green — active in a shift and monitoring.
- Blue — signed in, no shift started yet in this session.
- Orange — signed in, shift ended.
- Red — offline.
The header shows how many Operators are currently monitoring.
Confirm coverage
Before peak hours, verify that enough Operators are green and actively monitoring. Compare the active count with Sites Unassigned to Operators and the current alarm load.
Being signed in is not the same as actively monitoring. An online Operator must start their shift before taking sites.
When to act
Contact online-but-inactive Operators when coverage is short. Reassign sites when an Operator disconnects mid-shift, and use User Management to correct roles or shift assignments.
Was this page helpful?
Thank you — your feedback goes to the team that owns this page.