Average Operator Processing Time
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Summary
Average Operator Processing Time shows the team-wide average time from an Operator taking responsibility for a site or alarm to closing its alarms.
How to read it
- About 30–90 seconds per alarm — generally healthy.
- Under 15 seconds — may indicate bulk-closing or insufficient investigation.
- Over 3 minutes — may indicate difficult events, workflow friction, training needs, or a technical problem.
Treat these ranges as investigation signals, not automatic pass/fail rules.
What affects the metric
- Alarm complexity and video length.
- Number and density of devices at the site.
- Operator experience and training.
- Network or playback delays.
- Use of single-alarm versus bulk-close actions.
How to use it
Compare processing time with Alarms Handled, Picked Sites, Unique Devices, and closure-tag distribution. High throughput with a healthy processing time usually indicates strong performance. Very low times with unusually high throughput should be reviewed for bulk-closing.
Use the selected Viewing Period consistently when comparing Operators or shifts.
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