Receive an alarm

GC Surge receives alarms from your cameras automatically once they are connected. This article explains how alarms flow into the platform, where to find them, and how to act on the first one.

How an alarm reaches GC Surge

1. A camera detects motion and sends an event to GC Surge (via SMTP, REST API, or FTP — configured during device setup).
2. NOVA99x analyses the event and classifies it as real or a false positive.
3. Real alarms appear in the Alarm Center and are routed to an available operator.
4. The operator reviews the alarm in ZenMode and closes it with a closure tag.

As a Super Admin — monitor incoming alarms

1. Click Alarm Center in the left sidebar.
2. Two tables are visible: Sites with Unattended Open Alarms (sites with no operator assigned) and Sites with Assigned Operators (sites currently being monitored). Each row shows the site name, last alarm time, alarm count, and lock status.
3. Use the Viewing Period selector at the top to adjust the time range (last 24 hours, 7 days, 30 days, or custom).
4. The Sites with Unattended Open Alarms table shows sites that have open alarms but no operator currently assigned to them.

For the full alarm table, filter options, and KPI breakdown, see Alarm Center - Admin View.

As an Operator — process alarms in ZenMode

1. Click Start Shift to go on duty. The Sites with Unattended Open Alarms table appears, showing sites that need coverage.
2. Find a site with Available lock status. Click the Monitor now icon in the Actions column. ZenMode opens and the site is automatically assigned to you — alarm processing begins immediately.
3. Each alarm card shows the site name, camera name, snapshot, and timestamp. Review the image carefully.
4. Review the event and decide whether it is a real threat or a false positive.
5. Close the alarm by selecting a closure tag from the dropdown. Available tags are configured by your Super Admin under Settings → Close alarm flow tags.
6. The next alarm loads automatically. Continue until the queue is clear.

For the full ZenMode interface and alarm actions, see ZenMode — Operator Monitoring and Alarm Center - Operator View.

Confirm alarms are flowing after setup

After connecting a new camera, use these three checks to confirm alarms are reaching GC Surge correctly:

1. Video Search — events from the new camera should appear here. This is the fastest way to confirm the alarm pipeline is working.
2. Home Dashboard — KPI metrics (alarms received, APT, CPO) should update to reflect activity from the new site.
3. Alarm Center — the new site should appear in the list once the first real alarm arrives.

If no alarms appear after 10–15 minutes, check that the camera status in Configuration shows Active and that alarm forwarding credentials are correctly entered in the camera’s settings. See Add a device for setup steps.