Operator Performance
Headed OPERATOR DASHBOARD, Operator Performance shows your Shift Performance Summary — a complete breakdown of every shift you have completed. Click Operator Performance in the left sidebar to open it at any time, or click End Shift in Alarm Center to go there automatically when your shift ends.
A Viewing Period selector lets you choose which time window to view. Quick preset ranges are available — including a Shift option that loads the shift that just ended — or a custom absolute date range (From / To). Super Admins can view the same summary for any operator from Top Performers in Alarm Center — Admin View.
Metrics
Every metric is shown in three columns: Last Shift (your results from the shift that just ended), My Average (your personal average across all shifts), and All Operators Avg (the team average for the same period).
- CAMERAS HANDLED IN SHIFT — unique cameras with at least one alarm handled.
- NUMBER OF ALARMS HANDLED — total alarms you closed during the shift.
- AVERAGE ALARM PROCESSING TIME — mean seconds from alarm reception to closure.
- ALARMS FILTERED BY AI — alarms NOVA99x classified as false, shown as a count and a percentage. The percentage is measured against the alarms you handled, not against every alarm the account received — closing one more alarm moved a reading of 1 of 6 (17%) to 2 of 7 (29%).
Charts
- ALARM HANDLING OVER TIME — alarms per time-range bucket versus the shift-performance average across all operators. Use this to spot peak alarm windows across your shift.
- OPERATOR FEEDBACK CLASSIFICATION COUNTS — a pie chart of the closure tags applied this shift (Pie chart shows distribution of classification volume for this shift), with a TOTAL beside it. Despite the word feedback in the title, this is the closure-tag mix — the legend carries tag names such as People Detected and True Alarm, not the verification tags used when rating a detection in Video Search. Below the chart, TOP CLASS names the most-used tag across the same three columns: LAST SHIFT, MY AVERAGE and ALL OPERATORS AVG, which is a quick way to see whether your closing pattern matches the team’s.