Operator Performance
Operator Performance shows your Shift Performance Summary — a complete breakdown of every shift you have completed. Click Operator Performance in the left sidebar to open it at any time, or click End Shift in Alarm Center to go there automatically when your shift ends.
A Viewing Period selector lets you choose which time window to view. Quick preset ranges are available — including a Shift option that loads the shift that just ended — or a custom absolute date range (From / To). Super Admins can view the same summary for any operator from the leaderboard in Alarm Center — Admin View.
Metrics
Every metric is shown in three columns: Last Shift (your results from the shift that just ended), My Average (your personal average across all shifts), and All Operators Avg (the team average for the same period).
- CAMERAS HANDLED IN SHIFT — unique cameras with at least one alarm handled.
- NUMBER OF ALARMS HANDLED — total alarms you closed during the shift.
- AVERAGE ALARM PROCESSING TIME — mean minutes from alarm reception to closure.
- ALARMS FILTERED BY AI — alarms AI-classified as false during the shift, shown as a count and as a percentage of total alarms.
Charts
- ALARM HANDLING OVER TIME — alarms per time-range bucket versus the shift-performance average across all operators. Use this to spot peak alarm windows across your shift.
- OPERATOR FEEDBACK CLASSIFICATION COUNTS — distribution of closure tags applied to alarms this shift, shown as a pie chart.