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GC SurgeDocsSites Unassigned to Operators
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Sites Unassigned to Operators

Sites Unassigned to Operators lists sites with incoming alarms that no Operator currently owns.

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What the table shows

  • Site — site with open alarms.
  • Last Alarm — most recent activity.
  • Alarms — open alarm volume.
  • Lock status — whether the site is available.
  • Assigned to — Operator assignment control.
  • Actions — preview and related controls.

An Available lock status means the site can be picked.

Admin actions

  • Use the eye icon to preview the site's alarm feed.
  • Use Assigned to to hand the site to an active Operator.
  • After assignment, the site moves to the assigned queue and its lock status changes.

When to act

A growing unassigned queue indicates insufficient active coverage or a sudden alarm peak. Compare the queue with the Users panel, assign available Operators, and investigate why active staff are not taking sites.