How to Fill the Bulk Import Template

The bulk import template is a spreadsheet where each row represents one camera. This guide explains what to enter in each column, which fields are required, and the formatting rules that prevent upload failures. Covers: Get the Template, Column Reference, Required Fields by Connection Type, Format Rules, Pre-Upload Checklist. Once your file is ready, see Bulk Spreadsheet Import for the upload steps.

Step 1 — Get the Template

Always download the template directly from the platform — do not use a saved copy from a previous import, as the column structure may have changed.

Go to Configuration in the left sidebar.
Select the IMPORT STATUS tab.
Click Download Current As Template.
Open the downloaded file in Excel or Google Sheets.

Column Reference

Each row represents one camera. Do not rename, reorder, or delete any column.

Column	What to enter	Required?	Example
siteName	The name of the site this camera belongs to. Must be unique across the platform and within the file.	Required	Main Entrance - Dubai Mall
cameraName	A label for this specific camera.	Required	Front Gate Camera 1
ipAddress	The camera’s IP address or hostname. No trailing slash.	Required	192.168.1.101
port	The port the camera is accessible on. Must be a number between 1 and 65535.	Required	554
userName	The camera’s login username.	Required	admin
password	The camera’s login password.	Required	P@ssw0rd!
cameraBrand	The camera manufacturer. Must match a supported brand exactly — spelling and capitalisation matter.	Required	Hikvision
siteOwnerEmail	Email address of the on-site contact who will receive the Site Key and run the Local Agent. Required for Private/VPN and Edge sites. Optional for Public IP.	Private & Edge only	technician@company.com
contactPhone	On-site contact phone number. Must include country code.	Private & Edge only	+962797000000
contactName	On-site contact’s full name.	Private & Edge only	Ahmad Hassan
protocol	Connection protocol. Enter exactly http or https in lowercase.	Required	http

Required Fields by Connection Type

Field	Public IP	Private / VPN	GC Edge
siteName	Required	Required	Required
cameraName	Required	Required	Required
ipAddress	Required	Required	Required
port	Required	Required	Required
userName	Required	Required	Required
password	Required	Required	Required
cameraBrand	Required	Required	Required
protocol	Required	Required	Required
siteOwnerEmail	Optional	Required	Required
contactPhone	Optional	Required	Required
contactName	Optional	Required	Required

Format Rules

One camera per row — if a site has 5 cameras, it needs 5 rows all with the same siteName.
Plain text values only — no Excel formulas, no coloured cells, no merged cells.
Do not add, remove, or reorder columns.
Save the file as .xlsx or .xls. Do not save as .csv.
contactPhone must include the country code: +962797000000 not 0797000000.
protocol must be exactly http or https in lowercase.
cameraBrand must match a supported brand exactly as it appears in the template (for example: Hikvision, Axis, Dahua).
ipAddress must be a valid IPv4 address or hostname with no trailing slash.
port must be a number between 1 and 65535.
Site names must be unique — no two rows in the same file, and no conflict with sites already in the platform.