Configure Tags
Configure Tags lets Super Admins define the closure tags operators use when closing alarms in ZenMode. Tags feed into NOVA99x training, analytics, and reporting. Covers: Tag name field, adding and saving tags, and tag design best practices.
In the platform the feature is labelled Close alarm flow tags. It is accessible via the Settings modal: click Settings in the bottom-left sidebar → Close alarm flow tags. Only Super Admins can add, edit, or remove tags.
Tag name field
What are tags used for in Alarm Center and how do I design a good tag set?
Tags label every closed alarm with an outcome. They feed back into NOVA99x training, analytics breakdowns and customer reporting. A good tag set has 8–15 tags covering: false-alarm causes (vegetation, lighting, weather, motion-other), real-alarm types (intrusion, suspicious activity, vehicle, vandalism), workflow outcomes (escalated, dispatched, verified-with-customer). Too few tags loses signal; too many slows operators down. Most stations iterate the tag set every quarter.
Press Enter to add each tag
Is there a faster way to add many tags than typing each one?
Today, no — tags are added individually via the Press Enter input. Bulk tag import is on the roadmap. The current pattern is to plan the tag set offline (a spreadsheet works), then run through this dialog once and type them in. Tag order matters slightly: tags appear in operator dropdowns in the order you add them, so list the most-used outcomes first to save operator clicks.
Locked tags
Why do some tags show a lock icon?
Tags with a 🔒 lock icon are protected and cannot be deleted. They appear in the tag list alongside your custom tags but are not removable. You can still add new tags and reorder your custom ones; the locked tags remain visible to operators in the closure dropdown regardless of position. If you are unsure why a specific tag is locked, contact your account administrator.
Update button
Do I need to click Update for the tags to be applied?
Yes — Update is the commit step. Tags you've added in this dialog are local until you save. Once saved, operators see the updated list of tags in their closure dropdown on the next alarm they close. Existing closed alarms retain whatever tag they had at the time — no retroactive change. If you remove a tag, alarms previously closed with that tag still display it as a historical value but no new alarms can use it.
Close button
What happens if I close Configure Tags without saving?
If you have pending changes (added or removed tags), Close prompts you to confirm discarding them. Confirming reverts every change and operators continue seeing the previous tag set. Cancelling the close keeps the modal open so you can save or keep editing. Tags only persist after clicking Update — so close-without-save is a safe escape hatch if you started a tag set redesign and decided to roll it back.